Assistant Property Manager

Washington, District of Columbia 20006, United States

Bernstein Management Corporation (BMC) has been a regional leader in real estate management for 70 years. BMC's investment affiliate is a fully discretionary, private real estate fund with assets valued at over $2.0 billion, low leverage and significant capacity to make additional investments. Focusing exclusively on the Washington D.C. metropolitan area, the portfolio currently includes 80+ properties representing over 5,500 residential units and 3.3 million square feet of commercial space including office, retail and industrial assets. BMC's team of over 230 industry experts manage the portfolio with a hands-on, vertically integrated approach. For more information, visit bmcproperties.com.

As a BMC Assistant Property Manager, you are focused on providing excellent service while assisting with the management of property operations including leasing activity, renewals, and collections. You're people-centric with a strong work ethic that allows you to effectively manage competing priorities, and you take pride in contributing to the accomplishments of the team. You are an integral and valued member of BMC's Residential Division, and your work will directly impact your property's resident experience, retention rates and overall financial performance.

BMC will provide you with training on our various applications as necessary to perform this role successfully, along with ongoing performance feedback and opportunities for growth within the company.

Job Responsibilities:

Lease Administration

  • Meet with prospective residents and present available apartments that best fit their desires and budget
  • Review, process and approve or deny applications
  • Review prepared leases and move-in packages to ensure that all necessary paperwork is properly executed prior to signing
  • Perform bookkeeping duties as required
  • Proactively manage the lease renewal process
  • Manage parking spaces and prepare parking leases
  • Keep a daily accounting of leasing traffic

Vendor Management

  • Schedule company-authorized contractors and vendors to prepare vacant apartments for move-in and monitor all work in progress
  • Perform cost analysis and comparison when required
  • Ensure vendors' performance is effective, efficient, and safe

Resident Relations

  • Respond to residents' concerns in a timely, professional, and respectful manner
  • Prepare resident move-out form and submit to manager on resident move-out date
  • Address noise complaints from residents in writing
  • Prepare and send resident correspondence using RentCafé
  • Encourage resident retention

Building Inspection

  • Inspect apartments to ensure they are move-in ready two days prior to move in
  • Perform pre- and post- move-out inspections
  • Inspect all properties upon request by residents and management

General Administration

  • Help cultivate a high level of professionalism, customer service, attention to detail and pride of work in all staff
  • Assist in the development of a high-quality on-site team through implementation of effective training and guidance
  • Assist the Manager and Property Manager in addressing resident and vendor concerns
  • Assist in implementation of all policies and procedures as authorized in the Company policy and procedures manuals. Ensure compliance as necessary
  • Assist with ensuring that all physical aspects of the property are fully functional, safe, and attractive
  • Attend periodic training seminars to improve property management techniques
  • Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year
  • Be available to work a varied schedule, including weekends and some holidays as required
  • Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, as described above.

Requirements

  • Previous experience in residential property management and leasing
  • Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
  • Must possess professional written and verbal communication skills
  • Comprehensive knowledge and understanding of multifamily operations with the ability to detect issues of concern, and act to effectively problem solve

Preferences

  • Yardi experience (property management accounting software)
  • College degree
  • Knowledge of Fair Housing Laws and Regulations

Knowledge, Skills, and Abilities

  • Detail-oriented
  • Strong analytical and problem-solving skills
  • Strong time management and organizational skills
  • Ability to work in a fast-paced environment
  • Ability to multi-task and follow through
  • Ability to work under pressure
  • Ability to work effectively as a team contributor on applicable assignments
  • Ability to respond to others' needs in a timely and courteous manner

BMC's People First Commitment

At BMC, we know that work/life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.

Bernstein is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

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