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General Manager

Bethesda, MD

WHO WE ARE

: JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.
JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

: Set the tone and lead and inspire high-performance teams to excel in leasing, maintenance, and financial performance by focusing on service. Driven by a desire to deliver service excellence, naturally excel at motivating employees to anticipate resident and prospective resident needs and provide superior service to ensure that we deliver the best in apartment living.

WHAT YOU'LL DO

:
  • Passionately embrace the delivery of two 800-unit trophy high-rise communities and manage the lease-ups to stabilization in line with budgeted timelines, all while operating with an emphasis on luxury and high quality customer service interactions commensurate with luxury hotels.
  • Build a strong and cohesive team that is motivated to perform including hiring, training, and supervising either directly or indirectly all onsite community staff.
  • Provide team members guidance on expectations that helps them understand how their role and performance contributes to both the team and the company’s performance.
  • Demonstrate a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition.
  • Empower team members to resolve service issues and work quickly, creatively, and effectively with residents to address concerns.
  • Participate in community activities and social events to build resident relationships.
  • Thrive at distinguishing two neighboring assets through customer service and additional services, while embracing unexpected change and competition.
  • Oversee onsite leasing to ensure that the community maintains targeted occupancy goals.
  • Drive financial performance in-line with the annual budget and reporting monthly results.
  • Routinely inspect the community to ensure that the highest standards are maintained.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

:
  • Five years of experience in residential property management or customer service-related fields such as hospitality, retail, and restaurants and the highest standards of integrity, creativity, and teamwork.
  • Prior leadership and supervisory experience and a track record of leading high-performing teams in a fast-paced environment.
  • Experience in managing budgets and driving financial performance.
  • Strong aptitude for computer systems and software.
  • Passion for providing exceptional customer experiences and embodying our core customer service elements of:
    • CARING – Demonstrated passion for caring about customers and co-workers alike.
    • PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
    • EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
    • LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
    • INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
  • College degree preferred.
  • Multi-site management or lease up experience is preferred.

HOW WE SUPPORT YOU

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.
JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

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