General Manager/Chief Operating Officer

Position Overview: The General Manager/Chief Operating Officer (GM/COO) will be a highly experienced and strategic leader responsible for overseeing all aspects of property management operations. The GM/COO will manage a complex and dynamic cooperative of substantial size and work closely with the Board of Directors to ensure the effective management and quality of the organization.

Key Responsibilities:

• Lead and oversee all property operations with a focus on strategic planning, regulatory compliance, and improving operational efficiency.
• Ensure financial planning and reporting, and project management oversight are well executed by appropriate staff.
• Supervise professional services, procurement, and contract negotiation processes.
• Improve and maintain facilities infrastructure, and assure that public areas and grounds are maintained at a high level of attractiveness and cleanliness.
• Engage with the community and residents to foster strong relationships and ensure satisfaction.
• Drive all aspects of human resource management, including organizational structure, training, and talent recruitment, development, retention, and compensation.
• Modernize and maintain financial and project management systems.
• Maintain integrity in handling sensitive financial, contractual, and personnel information.

Key Qualifications:

• Minimum ten years of direct experience in property management, with a strong preference for experience in large scale cooperative or condominium management.
• Bachelor’s degree in business administration, real estate, management, or a related field.
• Demonstrated capabilities in strategic planning, risk mitigation, regulatory compliance, financial planning and budgeting, and project management.
• Excellent communication and presentation skills.
• Proficiency in financial and project management software and tools.
• Unquestioned integrity and ability to handle sensitive information with discretion.
• Relevant certifications and active involvement in property management organizations.

Additional Experience:

• Non-traditional property management roles, such as facilities management, hospitality management, or large-scale project management.
• Demonstrated ability to inspire, elevate, and improve team performance.
• Experience leading organizational change and driving innovation within complex environments.

Compensation and Benefits: Competitive salary commensurate with experience and qualifications in the range of $140K - $220K, along with a comprehensive benefits package including health, dental, and vision insurance, retirement plans, paid time off, and support for professional development and continuing education.

Application Instructions: Candidates should send their resume, cover letter noting key qualifications, references, and relevant certifications to: [email protected].