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Residential General Manager (Park Van Ness)

Washington, District of Columbia, United States
Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC) and Lyon Place (Arlington, VA). Coming soon are The Milton at Twinbrook Quarter (2024) and Hampden House (2025). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

POSITION SUMMARY: The General Manager will manage the operations of the community to include staff performance, resident satisfaction, financial success and to oversee renovation activity. A successful General Manager will generate income by leading the sales team, monitoring market conditions, controlling budget, attracting residents and retaining them through outstanding customer service.

DUTIES & RESPONSIBILITIES: Duties will include, but are not limited to the following:

    • Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
    • Establish and implement team goals
    • Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
    • Develop annual operating budgets/forecasts and marketing plans. Accurately create, prepare, and convey all operational and financial data to the Sr. Vice President in a timely manner.
    • Evaluate and recommend changes on rent/pricing strategies
    • Review and work with Marketing Manager to ensure all advertising is accurate and updated
    • Manage the on-line reputation of the property by responding to resident reviews within 24 hours. Update social media accounts daily
    • Analyze and evaluate monthly financial statements. Write clear and concise variance reports
    • Implement programs for resident retention and service request follow-ups
    • Introduce and monitor effective lease renewal programs
    • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
    • Manage a highly skilled on-site staff with effective recruitment, training, motivation, and development programs
    • Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
    • Communicate effectively
    • Create staffing schedules and ensure they are consistent with community needs
    • Handle all customer complaints promptly and appropriately
    • Maintain a positive customer service attitude along with providing quality customer service to residents, potential residents, vendors, and co-workers
    • Demonstrate leadership, customer service, problem solving, decision making, multitasking, communication, and organization skills
    • Adhere to company Standard Operating Procedures
    • Lead by example
    • Other tasks or duties as assigned by supervisor

PROFESSIONAL WORK EXPERIENCE:

    • Minimum 5-7 years of relevant job experience. Hi-rise management is preferred
    • Strong knowledge of Federal, State and Local Landlord Tenant laws
    • Strong knowledge of Fair Housing, ADA, and OSHA

EDUCATION / LICENSES / CERTIFICATIONS:

    • High school education or equivalent is required; college degree is a plus but not a requirement
    • Ability to fluently read and write English, accurately perform intermediate mathematical functions, and use all on-site resident management software functions
    • Certified Apartment Leasing Professional (CALP) is preferred
    • Certified Apartment Manager (CAM) is preferred
    • Fair Housing Certification

COMPUTER SKILLS:

    • Basic computer and Internet knowledge
    • Intermediate knowledge of Word and Excel; proficiency in Outlook
    • Knowledge of Yardi products is preferred
    • Ability to operate and understand personal computer functions and company utilized software packages

LEARNING AND DEVELOPMENT:

    • Commit to ongoing professional development and career growth

The Residential division is proud to be an equal opportunity workplace. We promote diversity and equality within all facets of our organization, and we foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.
If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected] or 301-986-6000.
Equal Opportunity Employer/Veterans/Disabled

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